Source : Hong Kong Retail Management Association (HKRMA)
Topic: Retail Customer Service Trends in Hong Kong (Speaker: Mr Paul Ma, Director and Consultant, KAR Consultants Ltd.)
Total Retail Sales of Hong Kong, 2006-2010 (in dollar terms)
Key points :
- Improving in Customer service of Retail sector in HK
Announcements
http://www.hkrma.org/en/program/sca/updates2010.html
http://www.hkrma.org/files/S&C/Recruit_May%2014_HKRMA_Editorial.pdf
Topic: Towngas' 5 Senses + Service - From Good to Great
Speaker: Ms Catherine Wong, Retail Marketing Manager, The Hong Kong and China Gas Company Ltd.
- Towngas Cooking Center
Topic: Joy@ Sa Sa
Speaker: Ms Janet Wong, Director of Training, Sa Sa Cosmetic Co. Ltd.
- Sole agent
- Scope of Business (Cosmetics retail & Brand Management)
- form first (procedure) , then attitude
Topic: Introduction on SME Programme
Speaker: Ms Hydde Chan, Senior Manager, Hong Kong Retail Management Association
Topic: SME Sharing Session
Guests: Ms Yolanda Che, Manager, Health Gate
Mr Kenneth Fung, Director, The Groom Shoes Repair &
Polish Ltd.
Ms Vickie Chun, Marketing Manager, New Odaiba
Mr Eric Cheng, Manager, Sun Wing Loong Rice Trading Co.
Mr Tim Au Yeung, Business Development Director,
Liberate Co. (musé)
Moderator: Mr Paul Ma, Director & Consultant, KAR Consultants Ltd.
Key words:
Service from the Heart / Happy staff=> Happy Customer
What’s Next :
1) Join http://sme.hkrma.org/
免費 中小企零售商「管理工作坊」
2) Join Action Tank for contribution as below
